Shipping policy
At Venoura, every order is thoughtfully handcrafted and carefully prepared with intention. As a small business, we truly appreciate your support and are committed to providing the best possible experience from checkout to delivery.
While we strive to process and ship orders as quickly as possible, shipping timelines are estimates and cannot be guaranteed. Delivery delays may occur due to circumstances beyond our control, including carrier delays, severe weather, holidays, or other unforeseen events.
Shipping Address
Please verify that your shipping address is accurate before completing your purchase.
To ensure safe delivery, we recommend shipping to a secure location where you or someone you trust is available to receive your package.
Once an order has been placed, we are unable to modify the shipping address. If you notice an incorrect address, please contact us immediately. If your order has not yet shipped, we will gladly cancel and refund the order so it can be placed again with the correct information.
Processing Time
Because every Venoura product is handcrafted in small batches based on moon cycles, days of the week, orders are typically processed within 6-10 business days after payment is received.
During product launches, holidays, or promotional events, processing times may be slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking Information
Every order includes a tracking number.
Please note that receiving a tracking number means your shipping label has been created and your order is being prepared for shipment. Tracking updates may not appear until the carrier has received and scanned your package.
Shipping Insurance
All domestic shipments include shipping insurance for up to $100.
If your package is lost, damaged, or marked as delivered but cannot be located, you may file a claim directly with the shipping carrier using the insurance information included with your tracking details.
Venoura is not responsible for packages that are:
- Delivered to an incorrect address provided during checkout
- Stolen after being marked as delivered
- Lost due to an unsecured delivery location
- Delayed or mishandled by the shipping carrier
We reserve the right, at our sole discretion, to decline replacement or refund requests for orders that have been marked as delivered or are otherwise eligible for an insurance claim.
Signature Confirmation
For added security, signature confirmation may be required for:
- Orders over $100
- Commercial addresses
- Freight forwarding services
- Any order at Venoura's discretion
Important Information
Once an order has been transferred to the shipping carrier, Venoura is no longer responsible for delivery delays or carrier-related issues. We recommend monitoring your tracking information and contacting the carrier directly regarding delivery concerns.
Product Disclaimer
Venoura products are handcrafted botanical self-care products intended to enhance your personal wellness rituals.
Our products are not intended to diagnose, treat, cure, or prevent any disease, nor are they intended to replace professional medical, psychological, financial, or legal advice.
Any descriptions regarding energetic intentions, rituals, symbolism, or traditional spiritual practices are provided for inspirational and educational purposes only. Individual experiences may vary, and no specific outcomes or results are guaranteed.
If you have a medical condition, are pregnant or nursing, have sensitive skin, or are taking prescription medications, please consult your healthcare provider before using herbal or essential oil-based products. Discontinue use immediately if irritation occurs.